Last updated: 14/08/2026

This Refund Policy applies to paid features purchased directly through Search Hub, such as featured listings, promotional packages, and subscription plans ("Paid Services"). It does not apply to transactions between buyers and sellers for items listed on the Platform, which are the responsibility of those users.

4.1 Paid Services

• Featured listings, ad boosts, and subscription packages are billed at the time of purchase.
• Once a Paid Service has been activated (e.g. a listing has been featured or boosted), it is generally non-refundable, as the service has already been rendered.

4.2 Eligible Refund Circumstances

You may be eligible for a refund if:

• You were charged in error (e.g. duplicate payment, technical fault)
• A Paid Service failed to activate due to a platform error on our side
• You cancel a subscription before the next billing cycle begins (refunds do not apply retroactively to the current billing period, unless required by law)

4.3 How to Request a Refund

To request a refund, contact us at [contact email] within 7 days of the transaction, including:

• Your account email
• Transaction reference/date
• Reason for the refund request

We aim to review and respond to refund requests within 5 business days.

4.4 Refund Method

Approved refunds will be issued to the original payment method used, within 10 business days of approval, subject to processing times of your bank or payment provider.

4.5 Buyer-Seller Transactions

Search Hub does not process payments for items sold between users unless explicitly stated for a specific transaction feature. Disputes regarding item quality, condition, delivery, or payment between a buyer and seller must be resolved directly between those parties. We encourage users to:

• Inspect items in person before payment where possible
• Use secure, trackable payment methods for remote transactions
• Report suspected fraud immediately via info@.search-hub.online

4.6 Consumer Protection Act (CPA)

Nothing in this Refund Policy limits your statutory rights under the Consumer Protection Act, 2005 where applicable.

4.7 Contact

Questions about a refund? Reach us at info@.search-hub.online.